Returns & Exchanges

ARTICLE I: GENERAL PROVISIONS

1.1. RUSTIC EXPRESSIONS (HEREINAFTER REFERRED TO AS "THE COMPANY") IS COMMITTED TO ENSURING CUSTOMER SATISFACTION AND FACILITATING THE RESOLUTION OF ISSUES RELATED TO PRODUCT PURCHASES.

1.2. THIS RETURN AND EXCHANGES POLICY (HEREINAFTER REFERRED TO AS "THE POLICY") GOVERNS THE TERMS AND CONDITIONS UNDER WHICH CUSTOMERS MAY SEEK RETURNS AND EXCHANGES FOR PRODUCTS PURCHASED FROM THE COMPANY.

ARTICLE II: PROBLEM RESOLUTION

2.1. CUSTOMERS ARE REQUESTED TO PROMPTLY REPORT ANY ISSUES WITH THEIR PURCHASES TO THE COMPANY WITHIN 15 DAYS OF RECEIVING THE PRODUCT, INCLUDING PHOTOS, ORDER NUMBER, AND A DETAILED DESCRIPTION OF THE ISSUE.

2.2. THE COMPANY WILL DILIGENTLY INVESTIGATE REPORTED ISSUES AND DETERMINE THE APPROPRIATE COURSE OF ACTION BASED ON THE EVIDENCE PROVIDED.

ARTICLE III: COMPONENT REPLACEMENT

3.1. IN CASES WHERE A SPECIFIC COMPONENT OF A PRODUCT IS FOUND TO BE DEFECTIVE OR DAMAGED, THE COMPANY WILL ARRANGE FOR THE REPLACEMENT OF THE RESPECTIVE PART.

ARTICLE IV: COMPLETE PRODUCT EXCHANGE

4.1. THE COMPANY RETAINS THE DISCRETION TO DETERMINE WHETHER A PART REPLACEMENT OR COMPLETE PRODUCT EXCHANGE IS THE MOST SUITABLE SOLUTION FOR THE REPORTED ISSUE. NO REFUNDS WILL BE ISSUED. IN CASES OF FACTORY DEFECTS, THE DEFECTIVE PART WILL BE REPAIRED OR REPLACED AT NO ADDITIONAL COST TO THE CUSTOMER.

ARTICLE V: PROPER REPACKAGING

5.1. TO FACILITATE THE SUCCESSFUL RETURN OF ITEMS, CUSTOMERS ARE OBLIGED TO ENSURE THAT THE PRODUCTS REACH THE COMPANY IN THE SAME CONDITION AS WHEN THEY LEFT THE COMPANY'S WAREHOUSE. FOR PRODUCT RETURNS, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS.

ARTICLE VI: DAMAGED PACKAGE CLAIMS

6.1. CLAIMS RELATED TO PACKAGES DAMAGED DURING SHIPPING SHOULD BE REPORTED TO THE COMPANY WITHIN 5 DAYS OF RECEIPT, INCLUDING PHOTOS OF THE DAMAGE AND THE PACKAGING. THE COMPANY WILL PROVIDE FURTHER INSTRUCTIONS FOR PROCESSING SUCH CLAIMS.

ARTICLE VII: WARRANTIES AND HANDCRAFTED PRODUCTS

7.1. THE COMPANY EXPLICITLY DISCLAIMS ANY WARRANTIES, WHETHER EXPRESSED OR IMPLIED, PERTAINING TO THE FITNESS OF ITS PRODUCTS FOR SPECIFIC USES.

7.2. CUSTOMERS SHOULD ACKNOWLEDGE THAT HANDMADE PRODUCTS MAY INHERENTLY POSSESS IMPERFECTIONS AND VARIATIONS IN SIZE, FINISH, AND DIMENSION. ACCEPTABLE VARIATIONS WILL BE DETAILED ON A PER-PRODUCT BASIS.

7.3. ALL PRODUCTS SUSCEPTIBLE TO PEST INFESTATION HAVE BEEN TREATED ACCORDING TO INDUSTRY STANDARDS.

ARTICLE VIII: QUALITY ASSURANCE

8.1. THE COMPANY IS DEDICATED TO CONDUCTING THOROUGH INSPECTIONS OF ITS PRODUCTS BEFORE SHIPMENT TO UPHOLD THE HIGHEST QUALITY STANDARDS. INSPECTIONS INCLUDE [SPECIFIC PROCESSES OR CERTIFICATIONS].

ARTICLE IX: CONCLUSION

9.1. WHILE THIS POLICY AIMS TO PROVIDE CLEAR AND COMPREHENSIVE GUIDELINES, IT DOES NOT ENCOMPASS ALL POSSIBLE SCENARIOS. INQUIRIES OR CONCERNS REGARDING THE POLICY MAY BE DIRECTED TO THE COMPANY.

9.2. THE COMPANY PRIORITIZES CUSTOMER SATISFACTION AND IS COMMITTED TO ADDRESSING ISSUES RELATED TO PRODUCT PURCHASES IN A FAIR AND EFFICIENT MANNER.