Returns & Exchanges

Article I: General Provisions

1.1. Rustic Expressions (hereinafter referred to as "the Company") is committed to ensuring customer satisfaction and facilitating the resolution of issues related to product purchases.

1.2. This Return and Exchanges Policy (hereinafter referred to as "the Policy") governs the terms and conditions under which customers may seek returns and exchanges for products purchased from the Company.

Article II: Problem Resolution

2.1. Customers are requested to promptly report any issues with their purchases to the Company. Such reports should be made within 15 days of receiving the product.

2.2. The Company will diligently investigate reported issues and determine the appropriate course of action.

Article III: Component Replacement

3.1. In cases where a specific component of a product is found to be defective or damaged, the Company will arrange for the replacement of the respective part.

Article IV: Complete Product Exchange or Refund

4.1. The Company retains the discretion to determine whether a part replacement, complete product exchange, or refund of the original purchase price is the most suitable solution for the reported issue. In cases of refunds, customers may be responsible for applicable shipping charges or taxes.

Article V: Proper Repackaging

5.1. To facilitate the successful return of items, customers are obliged to ensure that the products reach the Company in the same condition as when they left the Company's warehouse.

Article VI: Damaged Package Claims

6.1. Claims related to packages damaged during shipping should be processed in accordance with the Company's Damage Policy.

Article VII: Warranties and Handcrafted Products

7.1. The Company explicitly disclaims any warranties, whether expressed or implied, pertaining to the fitness of its products for specific uses.

7.2. Customers should acknowledge that handmade products may inherently possess imperfections and variations in size, finish, and dimension.

7.3. All products susceptible to pest infestation have been treated.

Article VIII: Quality Assurance

8.1. The Company is dedicated to conducting thorough inspections of its products before shipment to uphold the highest quality standards.

Article IX: Conclusion

9.1. While this Policy aims to provide clear and comprehensive guidelines, it does not encompass all possible scenarios. Inquiries or concerns regarding the Policy may be directed to the Company.

9.2. The Company prioritizes customer satisfaction and is committed to addressing issues related to product purchases in a fair and efficient manner.